HubBuy Delivery & Claims

Pre-Dispatch Checks

Confirm the delivery address and contact details before the parcel leaves the warehouse. HubBuy’s compensation rules state that these details cannot be changed after departure.

Review and buy any insurance before dispatch; it applies to the selected parcel and cannot be added after shipment. Basic platform compensation and paid insurance are not combined for the same claim.

Insurance Scope & Limits

Confirm the route’s covered events, exclusions, evidence requirements and compensation limit before buying cover. An insured amount does not guarantee that payout, and not every loss, customs issue or damaged item is covered.

Incorrect recipient details, failure to collect or cooperate with customs, prohibited contents and insufficient evidence can affect eligibility. Keep proof of actual item value. Insurance compensation is credited for platform spending and cannot be withdrawn as cash.

Delivery Inspection

Before signing, check the box, closure and any obvious weight discrepancy. Where the carrier permits it, inspect with the courier present and record problems on the delivery paperwork before accepting or refusing the parcel.

Keep the box, tape, labels and internal packaging. If damage or shortage is discovered after delivery without inspection in front of the courier, notify the local postal operator within two days of the tracking delivery time and contact HubBuy with evidence.

Unboxing Evidence

Begin recording before opening the package. Use one continuous, unedited video and retain the original file. A recording that starts after opening can fail the evidence requirements.

• Show all six sides of the unopened parcel and its shipping label.
• Record close-ups of security seals and any visible damage.
• Keep the opening process, every item and packing materials in view.
• For electronics claims, also record power-on and basic function checks.
• Save the original video, problem photos and proof of item value.

Reporting Deadlines

Report delivery problems to HubBuy support within 72 hours of receipt. For missing contents or damaged goods, submit the claim and supporting material within three days. Report immediately instead of waiting for the deadline.

For loss or customs detention, notify support as soon as the abnormality is discovered and keep tracking and official documents. A stalled tracking event alone does not establish a payable claim; investigation, eligibility and route-specific limits still apply.